Privacy Policy

Privacy Policy

UK (Bristol) Light Haulage

UK (Bristol) Light Haulage is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or providing your personal information, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following personal data:

• Full name

• Email address

• Billing address

• Telephone number

We collect this information when you:

• Contact us via our website

• Contact us via social media platforms (including Instagram, WhatsApp, Facebook)

• Contact us by telephone

• Request a quotation or booking

• Engage us for services

Where information is provided verbally (e.g., over the phone), we may manually record this information for business purposes.

2. How We Use Your Information

We process your personal data for the following purposes:

• To contact you regarding enquiries or bookings

• To provide our haulage services

• To issue invoices and process payments

• To maintain accurate business and accounting records

• To comply with legal and regulatory obligations

Our lawful bases for processing your data under UK GDPR are:

• Contractual necessity – where processing is required to provide our services

• Legal obligation – for accounting and tax compliance

• Legitimate interests – to manage and operate our business effectively

3. How Your Data Is Stored

Your information is stored securely:

• On our invoicing and accounting systems

• In secure digital documents

• In printed documents where necessary for business records

We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Printed records are stored securely and accessible only to authorised personnel.

4. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purpose for which it was collected

• Comply with legal, tax, and accounting requirements

Financial and invoicing records are typically retained for a minimum of 6 years in line with HMRC requirements.

5. Sharing Your Data

We do not sell or rent your personal data to third parties.

We may share your information with:

• Accountants or professional advisers

• Software providers (such as invoicing systems)

• HMRC or other authorities where legally required

All third-party service providers are required to process your data securely and in compliance with UK GDPR.

6. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data (where applicable)

• Request restriction of processing

• Object to processing where applicable

• Request data portability

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO).

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

UK (Bristol) Light Haulage

Email: uklighthaulage64@gmail.com

Phone: +44 117 307 0020

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.